Ascensores Excelsior ofrece una amplia variedad de soluciones versátiles para dar servicio a las personas con movilidad reducida como son los elevadores residenciales y las sillas o plataformas salvaescaleras. Desde el departamento de accesibilidad damos soluciones para comunidades de propietarios, viviendas particulares, edificios públicos, locales, centros comerciales, naves industriales, etc. eliminando las barreras arquitectónicas que impiden el acceso, a diferentes alturas, a personas con dificultad en su movilidad.
Maintenance 24/7/365 24 hours every day of the year
Ascensores Excelsior count on technical staff specialised in installation services and maintains a high commitment of efficiency and quality.
24 hours
365 days
• Maintenance 24/7/365 24 hours every day of the year.
Maintenance activity in the lift is guaranteed to the client through the following services:
• Standard maintenance or fully comprehensive
The client has the freedom to choose the contract method for the maintenance of the lift, offering in all of them the best guarantees because of our own manufacturing.
• Mantenimiento a todo riego
La modalidad de Mantenimiento Todo Riesgo, además de los servicios incluidos en la modalidad de Mantenimiento Normal, lleva incluidas las reparaciones o sustituciones según proceda a criterio de la Empresa Conservadora.
• Breakdown and rescue service 24 hours a day
We have cutting-edge technology in call centres, with capacity to answer calls for incidences 24 hours a day, 7 days a week. Administrative and technical staff highly qualified offer an unstoppable service.
All of this is managed through an exhaustive register and monitoring of incidences control.
Our call centre identifies automatically and instantaneously the geographical location of the client and dossier case with technical data of the installation which has called.
• Monitoring service of bidirectional system in cabins.
Ascensores Excelsior has developed and implemented its own technology for monitoring the status of the communication line with the lift cabins, through modern bidirectional units of own manufacturing.
These units are programmed in compliance with the current law of Industry Ministry (EN 81-28:2020) for the communication with the lift which calls the call centre each three days reporting the state of the phone landline.
Because of this our call centre keeps constant communication with the lift cabin.
• Preventive routine inspections
From the Inspection Departments the dossiers processes are planned for the routine inspections of monitoring.
Excelsior guarantees the counselling of this activity to the customer with detailed information about the works and processes for the lift to follow the correct rules to guarantee the functioning.
• Customised service for the Customer Service
The Customer Service is set up by high-qualified staff with expertise of the activity, offering ad-hoc solutions.
