Maintenance
24 hours / 7 days
Phone Breakdowns:
91 517 27 00 + Press '1'
Phone 24h:
91 517 44 42
Multidisciplinary and multi-brand maintenance
Ascensores Excelsior has technical staff specialized in installation services and maintains a high commitment to efficiency and quality.
The maintenance activity of your elevator is guaranteed through our different services.
Service 24 hours a day, 7 days a week, 365 days a year.
We guarantee our customers the maintenance of their elevator through the following services:
Normal, special or all-risk maintenance
Our customers are free to choose the type of maintenance contracting for their elevator, offering in any of them the best guarantees thanks to our own manufactured products.
All risk maintenance
The All-Risk Maintenance modality, in addition to the services included in the Normal Maintenance modality, includes repairs or replacements as appropriate at the discretion of the Maintenance Company.
- Breakdown and rescue service 24 hours a day.
We have the most advanced technology in switchboards (Call-Center), with a call answering capacity for incidents 24 hours a day, 7 days a week, as well as highly qualified administrative and technical staff to provide uninterrupted service.
All this is managed by means of an exhaustive record and follow-up of incident control.
Our switchboard automatically and immediately identifies the geographical location of the clientele and the file with the technical data of the installation that has executed the call.
Phone breakdowns: 91 517 27 00 + Press 1 (If you do not know the code, please wait to be attended to)
- Phone service 24h – 91 517 44 42
Monitoring service of the bidirectional booth system
Ascensores Excelsior has developed and implemented its own technology for monitoring the status of the communication line with the elevator cabs, by means of modern bidirectional equipment of its own manufacture.
This equipment is programmed according to the current regulations of the Ministry of Industry (EN 81-28:2020) for communication with the elevator, which calls our switchboard every 3 days, reporting the status of the telephone line.
In this way, from our Call-Center we maintain constant communication with the elevator cabin.
Periodic preventive inspections
he Inspections Department plans the processing of installation files for the regulatory periodic inspections and their follow-up.
Excelsior guarantees advice to customers on this activity with all the detailed information on the works and processes, so that their elevator is kept in accordance with the correct regulations that guarantee its proper operation.
Personalized customer service
The Customer Service Department is made up of highly qualified and knowledgeable personnel, offering fully customized solutions.
